Post by account_disabled on Jan 14, 2024 23:20:50 GMT -5
Aldro Energía uses DialApplet as customer service technology in its call centers, so we are proud to contribute as an Aldro Partner to the 2020 Best Customer Service Awards in Spain. warmest congratulations to Aldro Energía and express our satisfaction for his cooperation in excellent service. "For the company, this recognition of the way we understand the energy market, improve the quality of our services and adaptability is one of the pillars of our strategy," said Antonio Colino, general manager of Aldro, when contacted by the user who received the national award. , were evaluated on aspects such as usability, quality of responses, treatment received, and technical quality.
This confirms the excellent average satisfaction Country Email List level of customers served via the website, Aldro call center services and social networks. An even more important fact this year is the fact that the circumstances created by the COVID-19 health crisis have forced us to redouble our efforts to maintain customer service at the same level of excellence we had before the pandemic. The annual Customer Service Awards, which are renowned across Europe and were born thirteen years ago in France, celebrate their tenth edition in Spain this year and once again reward the companies that excel in customer service. activity. Aldro wins the award for the first time in the energy supplier category.
Candidate companies for this period were subjected to mystery shopping technology and a satisfaction survey of 2,000 people, and were endorsed by Netquest and eAlicia, leaders in market research. According to consulting firm Sotto Tempo Advertising, the evaluation was conducted over 6 to 8 days through 205 contacts through 130 phone calls, 50 emails or forms, 12 web page views, 8 social network contacts and 5 virtual chats.
This confirms the excellent average satisfaction Country Email List level of customers served via the website, Aldro call center services and social networks. An even more important fact this year is the fact that the circumstances created by the COVID-19 health crisis have forced us to redouble our efforts to maintain customer service at the same level of excellence we had before the pandemic. The annual Customer Service Awards, which are renowned across Europe and were born thirteen years ago in France, celebrate their tenth edition in Spain this year and once again reward the companies that excel in customer service. activity. Aldro wins the award for the first time in the energy supplier category.
Candidate companies for this period were subjected to mystery shopping technology and a satisfaction survey of 2,000 people, and were endorsed by Netquest and eAlicia, leaders in market research. According to consulting firm Sotto Tempo Advertising, the evaluation was conducted over 6 to 8 days through 205 contacts through 130 phone calls, 50 emails or forms, 12 web page views, 8 social network contacts and 5 virtual chats.